6 Essential documents you need when filing a motorcycle insurance claim in the Philippines

Motorcycle insurance claim: Meaning & reasons for filing

A motorcycle insurance claim is nothing but a formal request by the policyholder to the insurance provider to provide compensation in the event of the insured unit being damaged, due to an accident, collision, fire, etc. The process involves the insurer evaluating the loss, checking the facts, and offering reimbursement based on the coverage.

Why are claims filed?

Here are some of the most common reasons a policyholder files a claim -

• Road accidents, given the high number of incidents on the road that happen each year
• Natural disasters, given the high frequency of typhoons, floods, and earthquakes
• Theft, attempted or successful robbery of the insured unit
• Vandalism, parked vehicles get maliciously damaged

Also Read: What is motorcycle insurance, and why do Filipinos need it

Motorcycle insurance claim & documentation: Importance, mistakes, & requirements

Why is documentation essential when filing an insurance claim? Proper documentation is the backbone of an insurance claim, as it helps the provider verify facts and details accurately. Companies rely on accurate paperwork to validate coverage; therefore, ensure that you submit complete paperwork at once. Otherwise, your claim could get delayed or, worse, denied.

Mistakes to avoid when submitting documents

Here are a few common mistakes that one must avoid while making a claim -

• Submitting documents with blurred photos of the damage and the incident scene
• Submit photos taken from a single angle only, no multiple shots, giving an incomplete picture of the incident
• Substituting originals with photocopies (where an original is required)
• Failing to provide a police report, in case of an accident or theft
• Missing signatures on the form

Essential documents required

The table below provides details on the documents required for filing a motorcycle insurance claim in the Philippines -

Also Read: How to choose the best motorcycle insurance in the Philippines

Filing a motorcycle insurance claim: Step-by-step process

Step 1: Inform the provider/agent asap
The first step to file an insurance claim is to contact the provider as soon as possible. You can do so by calling the 24/7 hotline or contacting the agent directly. Provide the required details and inquire about the next steps.

Step 2: Inform the local authorities
In the event of an accident, collision, or theft, please notify the local police authorities. Collect the police report, as it will be helpful when filing a claim.

Step 3: Click photos
You must click multiple photographs of the incident scene and the damage caused to the vehicle. This will support your claim and the facts you mentioned.

Step 4: Gather required documents
Ensure that you gather all the necessary documents required for submission along with the duly completed claim form.

Step 5: Co-operate with the adjuster
An insurance provider typically sends an adjuster to inspect and assess the damage, verifying the legitimacy of the claim. Ensure that you offer full cooperation and provide complete information.

Step 6: Wait for approval
Once all the formalities and paperwork are completed, you need to wait for claim approval and payout. Be patient, as the entire process typically takes between 7 and 30 days or more, depending on the complexity of the claim.

Also Read: Motorcycle insurance for delivery riders: Is it worth It?

Factors causing claim delays or rejection

Insurance claims often get delayed or rejected. A few common reasons include -

• Incomplete documentation: Failing to provide complete documents required for the process can lead to delays and sometimes result in the rejection of the claim.
• Slow police report: If the police report arrives late, it might delay the claim process.
• Holiday: Public holidays often delay the claim.
• Unauthorised repair: Repairs done before the adjuster arrives for inspection often disqualify the claim.
• False or misrepresented information: Giving false statements or fabricated information is responsible for the rejection of the claim.
• Expiry or lapse of policy: Claims filed after the expiry of the policy are rejected.

Insurance claim denied? Here’s what to do

• Write to the provider and request the reason for the claim denial.
• Submit the claim form again with the addition/missing documents.
• If the claim still gets denied, contact the Insurance Commission if you believe your claim was unfairly denied.

Tips to ensure successful claim approval

• Keep all the documents required for filing a claim safely and handy - both hard and soft copies.
• File your claim without any delay after the incident.
• Double-check your claim form before submitting.
• Be truthful and transparent with the details, and cooperate fully with the adjuster.
• Renew your policy before the expiry date.

Also Read: What insurers look for in a responsible motorcyclist (riding habits)

Bottom line

Buying a new motorcycle is a stressful process, and selecting an insurance provider can be equally daunting. However, filing an insurance claim is not always the case; instead, with the right know-how, the process will run smoothly with a high probability of approval. To ensure fast approval, simply prepare the required documents, including a duly filed claim form, police report, photos, and affidavit.

Overall, your best bet for getting the claim approved without delay is to be honest, complete the paperwork, and report promptly.

FAQs

Q1. What documents are required to file a motorcycle insurance claim?
Ans. Insurance policy, vehicle OR/CR, valid ID, police report, repair estimate, and completed claim form.

Q2. Can I file a claim if my policy just expired?
Ans. No, you can not file a claim with an expired/inactive policy.

Q3. How soon should I report the incident to the provider?
Ans. Report the incident to the providers as soon as possible, preferably within 24 hours.

Q4. Do I need to get a police report in case of a minor accident?
Ans. It is advisable to procure a police report if any damage or injury is involved.

Q5. How long does it take for claim approval?
Ans. Most claims get processed within 7 to 30 days.

Q6. What if I lose my vehicle OR/CR, can I still file a claim?
Ans. Before filing the claim, make sure to get a certified copy of the vehicle OR/CR from the LTO.

Q7. What happens if my motorcycle is declared a total loss?
Ans. In case of total loss, the insurance provider will pay you either the amount stated in the policy or an amount equivalent to the unit's fair market value.

Q8. Does motorcycle insurance cover floods?
Ans. Yes, only if your policy includes coverage for Acts of God.

Q9. How can I prevent my motorcycle claim from being rejected?
Ans. You can do so by making sure your policy is active, all documents are complete & submitted, and the insurance provider is informed promptly.

Q10. Should I repair my motorcycle before submitting a claim?
Ans. It is highly discouraged to make any repairs before inspection.

Q11. Will filing multiple claims increase my premium?
Ans. There is a high probability that your renewal rates will hike after multiple/frequent claims.

Q12. Can I appeal a denied claim?
Ans. Yes, you can appeal directly to the provider or move to the IC.

Q13. What are the common reasons for claim denial?
Ans. Expired policy, incomplete documents, and misrepresentation of information.

Also Read: Top motorcycle insurance add-ons every Filipino rider should consider